gb44 Privacy Policy

1 Introduction

1.1 gb44 operates the online gaming and sports betting platform available at gb44.im (the "Platform"). This Privacy Policy applies to all players, visitors, and users of the Platform, with particular relevance to players based in Bangladesh.

1.2 gb44 is committed to protecting the privacy and personal data of all individuals who interact with the Platform. This policy describes what personal data we collect, why we collect it, how it is used, who it may be shared with, and how long it is retained. It also describes the rights you hold over your own personal information.

1.3 This Privacy Policy should be read alongside the gb44 Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of the Platform. In the event of any inconsistency between this Privacy Policy and the Terms and Conditions on a privacy-related matter, this Privacy Policy shall take precedence.

1.4 gb44 may update this Privacy Policy from time to time to reflect changes in data practices, technology, legal requirements, or Platform features. The current version will always be published on this page with the effective date clearly stated at the top.

2 Personal Data We Collect

2.1 gb44 collects the following categories of personal data from players, either directly or indirectly during the course of using the Platform:

2.1 Identity and Contact Information

• Full legal name as it appears on your government-issued identity document;
• Date of birth (used to verify minimum age eligibility of 21 years);
• Residential address, including city, district, and postal code;
• Mobile phone number registered to your account;
• Email address used for account registration and correspondence.

2.2 Identity Verification (KYC) Documents

• Scanned or photographed copies of government-issued national identity card, passport, or driving licence;
• Utility bills, bank statements, or other documents submitted as proof of residential address;
• Selfie or live photo submitted during identity verification where required.

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records including amounts, timestamps, and payment method references;
• Mobile financial service account identifiers (e.g., bKash account number, Nagad account number, Rocket account number) used for deposits and withdrawals — note that full PINs or passwords are never stored;
• Account balance history and wagering records.

2.4 Technical and Usage Data

• IP address at the time of login and registration;
• Device type, operating system, and browser information;
• Session duration, login timestamps, and geographic location data derived from IP address;
• Game activity records including games played, bet amounts, outcomes, and session lengths;
• Platform interaction data such as pages visited, features used, and support chat logs.

3 How We Collect Your Data

3.1 gb44 collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotional activities;
• Automated collection: Technical data collected automatically when you visit or use the Platform, including IP addresses, device identifiers, and session data through cookies and similar tracking technologies;
• Third-party sources: Identity verification data validated against external KYC databases; payment transaction data confirmed through payment processors such as bKash, Nagad, Rocket, and Upay; and fraud and anti-money-laundering screening data from compliance service providers.

3.2 gb44 does not purchase or obtain personal data from data brokers, social media platforms, or any other commercial data source for the purpose of targeting or profiling players without their knowledge or consent.

4 How We Use Your Personal Data

4.1 gb44 uses the personal data it collects for the following specific purposes:

4.2 gb44 will not use your personal data for any purpose that is incompatible with the purposes described above without first notifying you and, where required, obtaining your explicit consent.

5 Legal Basis for Processing

5.1 gb44 processes personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the gb44 Terms and Conditions, including account management, payment processing, and game delivery;
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC obligations, anti-money-laundering regulations, and responsible gaming mandates;
• Legitimate interests: Processing necessary for gb44's legitimate business interests, including fraud detection, platform security, and internal analytics, provided such interests are not overridden by your fundamental rights and freedoms;
• Consent: Processing based on your freely given, specific, and informed consent, primarily in relation to marketing communications and optional personalisation features. You may withdraw your consent at any time by contacting support.

6 Sharing Your Personal Data

6.1 gb44 does not sell your personal data to third parties. We may, however, share your data with the following categories of third parties where necessary to operate the Platform:

• Payment service providers: bKash, Nagad, Rocket, Upay, and other transaction processing partners who require transaction data to process your deposits and withdrawals;
• KYC and identity verification providers: Third-party services engaged to verify the authenticity of identity documents and confirm player age;
• Fraud and compliance screening services: Providers used to screen accounts and transactions for indicators of money laundering, fraud, or other financial crime;
• Game software providers: Technology partners such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi who supply game software integrated into the gb44 Platform and who may process limited technical data as part of game delivery;
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity vendors who process data on gb44's behalf under strict contractual data processing agreements;
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory demand, gb44 may disclose personal data to law enforcement or regulatory bodies.

6.2 All third-party service providers who process personal data on gb44's behalf are bound by contractual obligations to process such data only in accordance with gb44's instructions and in compliance with applicable data protection requirements.

7 Data Retention

7.1 gb44 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal, regulatory, or compliance obligations. The following general retention guidelines apply:

• Active account data: Retained for the duration of the account's activity plus a standard post-closure retention period;
• KYC and identity documents: Retained for a minimum period following account closure as required by anti-money-laundering obligations;
• Transaction records: Retained for the period required by applicable financial record-keeping regulations;
• Support correspondence: Retained for the period necessary to resolve disputes and satisfy regulatory requirements;
• Technical and usage data: Retained in anonymised or aggregated form for analytical purposes for an indefinite period; personally identifiable technical data is deleted within a standard window following account closure.

7.2 When personal data is no longer required for any retained purpose, gb44 will securely delete or anonymise it in accordance with our internal data destruction procedures.

8 Cookies and Tracking Technologies

8.1 gb44 uses cookies and similar technologies (including local storage and session tokens) on the Platform. The following categories of cookies are used:

• Essential cookies: Required for the Platform to function correctly, including session management, login state persistence, and security tokens. These cookies cannot be disabled without impairing Platform functionality;
• Analytics cookies: Used to collect anonymised data about how players interact with the Platform, including pages visited, session duration, and navigation paths. This data helps gb44 improve Platform usability and performance;
• Preference cookies: Store your selected preferences such as display settings and language options to improve your experience on return visits;
• Security cookies: Used to detect and prevent fraudulent activity, including session hijacking and cross-site request forgery attacks.

8.2 You can manage cookie preferences through your browser settings. Most browsers allow you to view, block, or delete cookies at any time. Please note that disabling essential cookies will prevent you from logging in to or using certain features of the gb44 Platform.

8.3 gb44 does not use third-party advertising or retargeting cookies. We do not allow third-party advertising networks to place cookies on the gb44 Platform.

9 Security Measures

9.1 gb44 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and gb44 servers;
• Encryption of sensitive data fields at rest, including stored identity documents and payment references;
• Role-based access controls ensuring that only authorised staff members with a legitimate operational need can access personal data;
• Regular security audits and vulnerability assessments of Platform infrastructure;
• Multi-factor authentication requirements for internal administrative access to systems holding personal data;
• Incident response procedures in place to detect, investigate, and respond to data security incidents in a timely manner.

9.2 While gb44 takes robust measures to protect your data, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

10 Your Privacy Rights

10.1 As a player on the gb44 Platform, you hold the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data that gb44 holds about you, along with information about how it is being used;
• Right to rectification: You may request that inaccurate or incomplete personal data held by gb44 be corrected or updated. You can update basic account details directly through your account settings;
• Right to erasure: In certain circumstances — for example, where data is no longer necessary for the purpose for which it was collected — you may request that gb44 delete your personal data. This right is subject to applicable legal retention obligations;
• Right to restrict processing: You may request that gb44 temporarily restrict the processing of your personal data while a complaint or dispute is being resolved;
• Right to object: You may object to the processing of your personal data where gb44 relies on legitimate interests as the legal basis, or where data is used for direct marketing purposes;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10.2 To exercise any of these rights, please contact the gb44 support team using the contact details in Section 14 below. gb44 will respond to all valid privacy rights requests within 30 calendar days of receipt. We may ask you to verify your identity before processing your request.

11 Children's Privacy

11.1 The gb44 Platform is strictly intended for adults aged 21 years and above. gb44 does not knowingly collect personal data from individuals under the age of 21, and the Platform is not directed at, marketed to, or intended for use by minors.

11.2 If gb44 becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, the personal data will be securely deleted, and any funds held in the account will be handled in accordance with the gb44 Terms and Conditions.

12 Third-Party Links and Services

12.1 The gb44 Platform integrates third-party game software from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy practices and terms. While gb44 contractually requires all software partners to handle data responsibly, gb44 is not responsible for the independent data practices of third-party game providers beyond the scope of their contractual obligations to gb44.

12.2 The gb44 Platform does not include links to external third-party websites for general browsing purposes. In the event that any such links appear in a specific context (for example, a responsible gaming resource link), please be aware that gb44 is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policy of any external site you visit.

13 Updates to This Privacy Policy

13.1 gb44 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, Platform features, applicable law, or regulatory requirements. The updated version of this policy will be published on this page with a revised effective date at the top of the document.

13.2 Where a change to this Privacy Policy is material — meaning it significantly alters how gb44 collects, uses, or shares your personal data — gb44 will make reasonable efforts to notify registered players via their registered email address or through an in-account notification prior to the change taking effect.

13.3 Your continued use of the gb44 Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the updated terms. If you do not accept the updated policy, you should discontinue use of the Platform and contact support to arrange account closure.

14 Contact Us

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that gb44 holds about you, please contact the gb44 support team using the details below. Our support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected]
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Platform: gb44.im